Currently we only offer shipping to Canada, but we are working on expanding to more countries.

We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order one item or multiple items, you will not pay any shipping costs.

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation or entering your tracking number on the following page: https://maplelumi.com/apps/parcelpanel

Our processing time is 1-2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order delivered as quickly as possible, so you can enjoy your new fashion items!

You can return your items within 30 days of receipt. To ensure a smooth return, we recommend that you read our return policy, which can be found in the footer of our website. When you wish to register a return, you can simply send us an email. Our team is ready to help you and guide you through the process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide a suitable solution.

You can exchange items by returning them according to our returns procedure and placing a new order for the desired item. To start the process, please send us an email at support@maplelumi.com.